Shipping policy

Shipping Policy

We process orders within 1 to 3 business days (excluding weekends and holidays).

Estimated Delivery Times

Canada (including Quebec): 7 to 12 business days
United States: 7 to 12 business days
Europe: 7 to 15 business days

Please note that these delivery times are estimates and may vary depending on:

high-demand periods or holidays

shipping carriers

customs procedures

🚚 Shipping
We currently offer free shipping on all orders.

Order Processing
Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please allow 24 to 72 hours for tracking information to update.

Customs, Duties, and Import Fees
For international orders, additional charges may apply, including:

customs duties

import taxes

administrative fees

These charges are the responsibility of the customer.

Shipping Address
Please ensure your shipping address is complete and accurate.

We are not responsible for:

packages lost due to incorrect addresses

failed delivery attempts

Delivered Packages
Once a package is marked as “delivered” by the carrier, we cannot be held responsible for lost or stolen packages.

Lost or Delayed Packages
If your order appears delayed, please contact us at:
📧 usualoneone@gmail.com

We will do our best to assist you.

In cases of exceptional delays, shipping times may be extended beyond our control.

Unclaimed Orders
If a package is returned because it was unclaimed or refused, reshipping costs will be the responsibility of the customer.

Delivery Issues
If your package arrives damaged or incorrect, please contact us immediately at:
📧 usualoneone@gmail.com