Refund policy

Refund Policy

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

Return Conditions
To be eligible for a return, your item must be:

in the same condition as received

unused

with tags attached

in its original packaging

Proof of purchase (receipt or order confirmation) is required.

Return Process
To initiate a return, please contact us at:
📧 usualoneone@gmail.com

If your request is approved, we will provide you with the return instructions and return address.

Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect.

No returns will be accepted without prior authorization.

Damages, Errors, and Incorrect Items
Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately.

In accordance with applicable Quebec laws, if a product is defective or not as described:

we will cover the return shipping costs

and we will offer either a replacement or a full refund

Non-Returnable Items
Certain items cannot be returned, including:

perishable goods

customized products

personal care products

Non-Refundable Items

sale items (unless defective)

gift cards

Exchanges
The fastest way to get another item is to return the item you have and place a new order.

Refunds
We will notify you once we have received and inspected your return.

If approved:

your refund will be issued to your original payment method

within 10 business days after receiving the returned item

Please note that processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved, contact us at:
📧 usualoneone@gmail.com